Voicemail Instructions
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What is voicemail?
With HTC’s Voicemail, your calls will always be answered. Whenever you’re on the phone or unavailable to answer a call, your calls may be forwarded automatically to Voicemail.
HTC also offers multiple mailboxes under one telephone number.
To set up your voice mailbox for the first time:
- 1. Call from the number on which you are setting up your voice mailbox.
- 2. Dial your voice mail access number, as indicated in the chart below.
Note: If your telephone number begins with a number not listed, your voicemail access number will be 843-646-0065.
If your telephone number begins with: | Your voicemail access number is: |
215, 581, 650Â Â | 843-650-0065 |
234, 347, 349Â Â | 843-347-6245 |
236, 646, 903Â Â | 843-236-0065 |
293, 294Â Â | 843-293-0065 |
357, 651, 652Â Â | 843-357-6245 |
358Â Â | Â 843-358-6245 |
365, 369Â Â | Â 843-365-6245 |
366, 390, 399Â Â | Â 843-399-6245 |
392Â Â | Â 843-392-6245 |
397Â Â | Â 843-397-6245 |
436Â Â | Â 843-436-6245 |
488Â Â | Â 843-488-6245 |
663Â Â | Â 843-663-6245 |
716, 756Â Â | Â 843-756-6245 |
839, 848Â Â | Â 843-839-6245 |
979Â Â | Â 843-979-6245 |
- 3. Dial your voicemail access number
- 4. You will be prompted to create a PIN code (must be non-sequential and non-repetitive)
- 5. Add the new PIN code of your choice (4-8 digits), followed by the # key. Next, you are prompted to record your name. This is used when greeting your callers or when you leave messages for others.
- 6. Record your ame and press # when finished. An announcement plays your recording back to you.
- 7. If you want to re-record your name, press 1. If you want to keep it, press #.
To set Up your greeting:
- Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greetings
- To record your own personal greeting, press 1. Then record your personal greeting, pressing # when finished.
- To use a system-generated greeting that announces your recorded name, press 2.
- To use a system-generated greeting that reads out your phone number, press 3.
- To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4.
- An announcement plays back your selected greeting.
- To record or select a different greeting, press 1.
- To save it and use it as your greeting, press #.
- Once you have finished, you will be transferred to the Main Menu.
To access messages when calling from the telephone number your voice mailbox is set up on:
- Dial your voice mail access number.
- Enter your PIN code, followed by the # key. You will be in the Main Menu.
- Press 1 in order to get to the Listen to Messages Menu.
To access messages when you are calling from another location:
- Dial your voice mail access number and enter your 10-digit voice mailbox phone number.
- Enter your PIN code, followed by the # key. You will be in the Main Menu.
- Press 1 in order to get to the Listen to Messages Menu.
To set up your group voice mailbox for the first time calling from the number on which you are setting up your voice mailbox:
- Dial your voice mail access number.
- You will be prompted to change your default PIN code. The PIN code must be 4-8 digits, non-sequential and non-repetitive). Â
- Once you’ve entered the new PIN code, press the # key.Â
- Next, you will be prompted to record your name. This is usd when greeting your callers or when you leave messages for others.
- Record your name and press # when finished. An announcment plays your recording back to you.
- To re-records your name, press 1.
- If you are satisfied with your greeting, press #.
To set up your greeting.
- Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greetings
- To record your own personal greeting, press 1. Then record your personal greeting, pressing # when finished.
- To use a system-generated greeting that announces your recorded name, press 2.
- To use a system-generated greeting that reads out your phone number, press 3.
- To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4.
- An announcement plays back your selected greeting.
- To re-record or select a different greeting, press 1.
- To save it and use it as your greeting, press #.
- Once you have finished, you will be transferred to the Main Menu.
- To work with your secondary mailboxes, press 4 from the Mailbox Settings Menu.
To add a new secondary mailbox:
- Press 3 from the Group Mailbox Settings Menu. An announcement states that a new mailbox has been created and states its new number.
- To repeat the announcement, press 1.
- To return to the previous menu, accepting any changes, press *.
- The new mailbox is automatically enabled and ready to accept incoming voice mails. When it is first created, the new mailbox will use a system-generated greeting that does not use the number or the recorded name. The secondary subscriber can then personalize the mailbox.
To enable a secondary mailbox:
- Press 1 from the Group Mailbox Settings Menu. An announcement states the total number of mailboxes waitiing to be enabled and then reads out each available number in turn.Â
- To select a number, press 1.
- To move to the next number, press #.
- To exit wihtout making any changes, press *.
- Once you have selected a number, an announcement states the number you have selected.
- To enale the selected number, press 1.
- To continue to the next number without making any changes, press 2.
- To exit the manu without making any changes, press *.
To disable a secondary mailbox:
- Press 2 from the Group Mailbox Settings Menu. An announcement states the total number of mailboxes and then reads out each mailbox number in turn.
- To select a number, press 1.
- To move to the next number, press #.
- To exit without making any changes, press *.Â
- Once you have selected a number, an announcement states the number you have selected.
- To disable the selected number, press 1.
- To continue to the next number without making any changes, press 2.
- To exit the menu without making any changes, press *.
To delete a secondary mailbox:
- Press 4 from the Group Mailbox Settings Menu. An announcement states the total number of mailboxes and then reads out each mailbox number in turn.
- To select a number, press 1.
- To move to the next number, press #.
- To exit without making any changes, press *.
- Once you have selected a number, an announcement states the number you have selected.
- To delete the selected number, press 1.
- To continue to the next number without making any changes, press 2.
- To exit the menu without making any changes, press *.