HTC High-Speed Internet - Frequently Asked Questions

1. What Internet access services does HTC offer?
HTC offers dial-up and high-speed Internet access.

2. How fast is HTC High-Speed Internet?

	Download Speeds up to:	Upload Speeds up to:
LITE	1 Mbps	1 Mbps
STANDARD	10 Mbps	1 Mbps
PREMIUM	20 Mbps	2 Mbps
ULTRA	30 Mbps	5 Mbps
ELITE Selected areas only.	50 Mbps	5 Mbps

3. Will I need Cable TV service or telephone service in order to get HTC High-Speed Internet?
While you are not required to subscribe to HTC Cable or telephone service, the HTC network must be provided to your location in order to receive that type of high-speed access. You save money when you bundle your HTC High-Speed Internet with at least one other HTC service.

4. How will multiple users impact the speed of HTC High-Speed Internet?
HTC constantly monitors the use of our high-speed access networks to ensure that quality service and the highest speed available are delivered to our customers. In your home, if you have multiple users, you may need one of our faster speeds to support heavier usage.

5. What if I have my own high-speed modem?
You may use your own modem, provided it is an HTC approved model. HTC Internet service includes a high-speed modem that has been tested to provide maximum performance and includes wireless home pc networking.

6. What should I do to make my PC secure while using HTC High-Speed Internet?
Security is of utmost importance to HTC and all our internet customers. The HTC policies are established to protect all our high-speed customers by requiring protection from customers spreading viruses and worms. HTC provides links to free software for anti-virus protection, firewall protection, pop-up blockers, and SPAM protection.

7. To what am I agreeing when I use HTC High-Speed Internet?
Please refer to our Privacy Policy, Acceptable Use Policy, and Service Agreement links at the bottom of our HTC Internet customer portal. In addition, you may have signed a term agreement at the point of installation and received a copy of that specific agreement at that time.